Webinar presented by Kim Moore, Ed.S, IAASE Medicaid Committee Chair and Embrace® Regional Sales Representative
What Product Support Does Embrace® Provide To Their Customers?
At Embrace®, customer service is our top priority. Our software is supported by live Customer Service Specialists who are ready to answer your calls, emails, and chats, Monday through Friday, 7:30am-6:30pm CST! Additionally, we provide emergency after-hours support 7 days a week until 9pm CST. We set the expectation that every phone call will be answered by the second ring, every email will be responded to within 20 minutes, and every chat will be answered within two minutes.
How Many Users Can Have Access To The Embrace® System?
Short answer: Unlimited. Our system allows as many users as the District deems necessary to have access to our programs. The user can have a multitude of permissions, ranging from restricted (read-only) to Admin level, in each program purchased. Districts are also able to have an unlimited number of buildings, which users are able to be assigned to specifically. Our software costs are based on the student population.
Currently, our system houses Districts and Cooperatives with a few hundred students to over 80,000 students!
Can Embrace® Speak With Our SIS?
Embrace® uses SFTP (Secure File Transfer Protocol) and API (Application Program Interface) connections which allow school districts to automatically send us students’ demographic information from their SIS and upload it into the Embrace® program on a nightly basis (or more often if desired). We currently work with Infinite Campus, PowerSchool, eSchool, TylerSIS, Jupiter Ed, TeacherEase, and Skyward. If your district uses a SIS not mentioned here, please contact us to find out what options may be available.